Shipping & Payments

SHIPPING OPTIONS:

UPS GROUND - COMPLIMENTARY IN THE U.S.
Delivery occurs approximately 3 to 5 business days after processing. Orders placed today will be processed within 3 to 5 business days.

UPS 2ND DAY AIR - $18.00
Delivery occurs approximately 2 business days after processing. Orders placed after 11 am ET will be processed the next business day.

UPS NEXT DAY AIR - $25.00
Delivery occurs approximately the next business day after processing. Orders placed after 11 am ET will be processed the next business day.

KAPTVA.com currently ships to all 50 United States, P.O. boxes and select U.S. territories (American Samoa, Guam, Puerto Rico and U.S. Virgin Islands). We now also shop to over 100 countries globally.

Orders shipping to Alaska and Hawaii are not eligible for 2day or standard overnight shipping.

*We are able to ship orders to P.O. boxes and us territories via ups Sure Post only.

For orders with pre-order items that require more than one shipment, the total shipping and tax charges for each shipment will be allocated proportionally to the cost of the items shipped.

Orders are processed pending item availability and credit card verification. We will contact you via email if there are any issues with your order. Shipping guidelines refusal of delivery

If you refuse delivery of an order, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

ORDER AND SHIPPING CONFIRMATION EMAILS:

You will receive an order confirmation email once your order has been submitted into our system. Once your order has shipped, we will send you an email confirmation that will include the tracking number for your package.

You may receive several shipments in order to complete the fulfillment of your order and will receive a shipping confirmation email for all items as they are shipped. Item availability and pre-order

We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.

Your credit card or PayPal account will be charged as your items are shipped.

Pre-order items will be processed, charged, and shipped as they become available. Pre-order shipping dates are for estimation purposes only; items may ship before or after the estimated shipping date.