Returns & Exchanges

RETURN POLICY

KAPTVA.com accepts returns received with 30 days from date of receipt on items that are unused, unworn and have their tags attached. Final sale items are not eligible for return. Please allow 7 days for shipping and processing.

EXCHANGE INSTRUCTIONS

Ordered the wrong size? To initiate an exchange please click here.

At this time we offer size exchanges only. Exchanges should be sent back with the return packing slip included in box (one order per box).

Exchange orders are processed with the same delivery address and ship method as the original order. Once submitted, exchanges cannot be modified or cancelled.

Please send back your return item(s) as soon as possible to guarantee your exchange order. If any items are no longer in stock due to inventory changes, we will refund your original form of payment.

Once UPS has your return, your exchange order will be processed. All returned/exchanged items are subject to inspection by our Warehouse Team. In the event the wrong item(s) is shipped to us, your original form of payment will be charged for the exchange order.

To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers. We also reserve the right to terminate accounts and limit purchases in our sole business discretion.

RETURN INSTRUCTIONS

To initiate a return please click here. If you are unable to initiate a return label please email info@kaptva.com

Returns should be sent back with the return packing slip included in box (one order per box).

Returns will be processed within 5-7 business days of receipt.

Refunds should appear on your account within 3-5 business days after processing. Please note items may be processed separately, you will receive separate returns confirmation emails.

We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.

FINAL SALE

Items purchased as “final sale” or at a discount of 40% off or more cannot be returned or exchanged, no exceptions. Promotions including gift cards, coupons and promo codes, cannot be applied to final sale purchases.

All sale items are final sale.